Hotpoint WML520P Washing Machine

Did you know, if your hotpoint product break while under guarentee, it will take for ever to get it fix. This is the e-mail to confirm poor customer service. Do yourself a favour and buy anything else but Hotpoint Thank you for your recent email. We are sorry to learn of the difficulties you have experienced with your fridge freezer and of your disappointment with our after-sales service. We endeavour to repair an appliance as soon as possible after the fault has been reported. If our engineer is unable to repair your appliance on his initial visit, then we aim to complete the repair within a further 21 working days. I am sure you will appreciate, it is not always possible for the engineers to attend with all the parts necessary to repair the fault immediately. In some instances it is possible to send the engineer with the parts suggested by the customer, but that is not general practice as, if this is not the fault or further parts are required, this could create unnecessary delay. Whilst we appreciate the inconvenience, the repair date on Friday 21 May 2010 between 12-6pm does meet with our aims. The required part has been ordered from our main warehouse and your appointment arranged to coincide with our engineers parts delivery. I regret that in this instance we are unable to bring your appointment forward to an earlier date. We trust that following our engineer''s visit your fridge freezer will be restored to full working order. Nevertheless, please accept our sincere apologies for any inconvenience, which you may have been caused. Yours sincerely Tracy Vaughan Customer Care Team Indesit Company UK Ltd