Hotpoint BHWM129 Washing Machine

I have telephoned Hotpoint twice to complain bitterly re their product. A so called 60 min wash turns into 1 hr 35 mins and on any program clothes come out very creased. The spin is absolutely awful too. Just how it got an ''''A'''' rating for engery ect is beyond my compression as the programms go on and on and on using more electric than any other washing machine I have owned. I telephoned this morning to ask why a so called ''''fast'''' wash took 1 hr 35 mins and was informed it was because of the amount of clothes I had put into the washing - I ask you!!!!! Also told a new appliance ''''Gets some getting use to'''' I have never been happy with this washing machine which I purchased just over two months ago. I truly wish I had purchased another Zanussi washing machine.

Without doubt, the worst Washing Machine I have ever had. I''ve had several over the years, and I accept the the dryer is always a bit of a trade off against space saved, but this is ridiculous. The electronic sensor on the dryer is living in fantasyland, but maybe it just gives up after three hours and decides the washing is dry anyway. Today I let it run three times to see if it would ever dry a load of 4 towels (it didn''t). The electricity costs of running it are horrific. It''s 15 months old, has had 4 repairs already, and the engineer just said "well, that''s what they''re like" - nothing apparently is "wrong". Having googled to attempt to find a fix, I see many people have similar complaints. If you don''t have the space for a separate dryer, I would say don''t bother and buy a clothes horse. Useless.