Servis M6614W Washing Machine

Servis M6614W Washing Machine

Reviews

Servis M6614W Poor Quality

A poor washing machine ,takes ages to start and its easy to confuse if you turn buttons too quick and now 3 months down the line it wont spin! Glad i bought it? You bet,lol!

Reviewed by liam on 10:03am Wed 10th Mar 2010
Factor Rating
Ease of Use 1/5
Durability 3/5
Style 3/5
Service & Support 3/5
Value for Money 1/5
Recommend 1/5
Overall 1/5

NIGHTMARE MACHINE...

Bought new washing machine about 18 months ago and it has just been condemned!!! 2 weeks out of 12 month warranty cycle was taking hours and no hot water...Repaired with new parts...All ok for another 4 months then button switches were not working..Another Call Out and new parts fitted....Then yet another four months later suprise suprise the initial fault reoccured and yet again the part needed replacing and also the motor wasn'';t looking too good either so basically all it good for now is THE TIP!!! and good riddance to future Servis Appliances......no wonder they went into administration!!! AVOID AT ALL COSTS!!!

ProsCons
ALL OF IT
Reviewed by claire hill on 1:47pm Thu 11th Dec 2008
Factor Rating
Ease of Use 1/5
Durability 1/5
Style 3/5
Service & Support 3/5
Value for Money 1/5
Recommend 1/5
Overall 1/5

Worst customer Servis ever known

Servis has to be the WORST ever brand of home appliance ever. The machine was faulty from the get go with damaged feet to hold it in place not to mention an out of control spin cycle that makes it fly throughout the kitchen. Rang their engineers for a call out to fix the problem. Engineer did not turn up yet insisted he was waiting outside of my address! Then rang through to their telephone co-ordinator only to receive hostile insults and aggression! Then lumbered with a £30 charge because of their incompetence and inability to telephone beforehand to confirm appointment despite wasting more than a days wages to wait at home for an engineer not to arrive! Servis is absolutely appalling - please avoid at all costs if you wish you retain your money and your sanity!!!
ProsCons
Worst telephone customer advisor known to mankind. I believe the person in question is named Anette. I would not employ this person to lick the back of a stamp - completely incompetent.
Reviewed by Alex on 3:02pm Thu 10th Jan 2008
Factor Rating
Ease of Use 1/5
Durability 1/5
Style 1/5
Service & Support 3/5
Value for Money 1/5
Recommend 1/5
Overall 1/5

Lack of Service and Servis

Had this washing machine 10 months , in that time it has been unuseable due to faults for 5 months. Service at Servis is disgusting, have waited in for days for engineer not to arrive, their service call centre staff are the rudest I have ever poken to and they dont/wont give any information. They have no complaints procedures and their complaints manager goes on lunch for 5 hours and doesnt return calls. My advice: Avoid like the plague!

ProsCons
Customer service and product quality
Reviewed by Alison Hoyle on 2:57pm Thu 13th Dec 2007
Factor Rating
Ease of Use 1/5
Durability 1/5
Style 1/5
Service & Support 3/5
Value for Money 1/5
Recommend 1/5
Overall 1/5

think twice

only had washing machine 10 months , 5 visits later still not working . servis customer care terrible avoid this company
Reviewed by andy on 7:53pm Fri 7th Dec 2007
Factor Rating
Ease of Use 2/5
Durability 1/5
Style 2/5
Service & Support 3/5
Value for Money 1/5
Recommend 1/5
Overall 1/5