Swissbit SwissMemory Victorinox 1 GB USB 20 Flash Drive 401265 Reviews Information
User Reviews of the Swissbit SwissMemory Victorinox (1 GB) USB 2.0 Flash Drive (401265)
I had the same issue. Purchased in November and failed in May. I was told by tech support that it had to be RMA''''ed and the cost was $120 US. I was also told, " We are truly sorry, but these are the costs for the RMA procedure.
Thank you for your understanding."
Unbelieveable. This is fraud in my eyes.
Pros:
none. don't buy it. Better off taking the money and burning it. I had a Lexzr USb drive fail and they replaced it without any issues. Only cost me the shipping to them.
Cons:
Worthless warranty. Terrible customer service. I think this is why best buy dropped their product.
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In October 2005, I purchased a Swissbit Swiss Army
Knife that comes integrated with a 1GB USB Memory
Drive. The Drive failed in May 2006. The product comes
with a 2 year Warranty, but must be returned
Switzerland for repair. I paid $99.95 for the item
through Tigerdirect.Com. After corresponding with the
Swissbit Service Technicians, they agreed that the
part was defective and told me to process the RMA
using their online Website. I began the procedure of
requesting an RMA and discovered they were charging a
$120 shipping & handling fee for replacement under
Warranty.
I wrote Swissbit complaining about the fee which is
$20 over the retail price of the item. Their response
was "We are truly sorry for this situation, but these
are the terms of the RMA procedure."
I will never purchase another Swissbit product since
their Warranty Policy is ludicrous.
2
Reviews
Pros:
Worked well for the 7 Months that it lasted.
Cons:
Failed after 7 Months of light usage.
No usable Warranty. Swissbit charges $120 for an RMA return.
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