Hotpoint BWD129 Washer Dryer

Bought in Oct 2005/installed Dec 2005/blew up and filled my kitchen with smoke Nov 2006., it was out of guarantee as I'd bought it more than 12 months (just!) but hadn't installed!!!. Engineer condemned it,told me that the technical engineer would attend on thursday. Took the day off, noone turned up. Customer Services = awful - the worst! I've never had calls returned,emails responded to, etc,I''ve been told I have a replacement machine but then theres no engineer and vv. Three weeks now.Latest=I was told they would call me when there was a replacement machine. No one bothered. I calledMonday and I was told that they could definitely do it the following Monday=No. escalated it.Nothing.I called them Weds Following the escalation I was told they "might" be able to deliver and install onMonday - so before escalation = definite week on Monday, after escalation = maybe Monday.??? How does that work.AVOID!AVOID!

i have just purchased a hotpoint bwd129 washer dryer,when i first used the machine it was making a droning noise through out the cycle i telephoned hotpoint who said they would send an engineer out which they did he told me that the droning noise was normal,apparently the pump on this machine is constantly running making the noise i can hear so in my opinion the machine which is supposed to be super quite is very noisy

We have tried and tested several washer dryers over the past 4 years and this model is by far the best integrated washer dryer yet. Not only is it one of the quietest washer dryer avaliable but its one of the only models on the market that can wash and dry a 4kg load with out having to take half of your wet clothes out for the drying fuction to work. Great Machine Well Done Hotpoint.